Eligibility for Returns/Refunds:
Defective or Damaged: We will happily replace the item or issue a full refund (including shipping costs) if the item arrives defective or damaged.
Incorrect Item Shipped: If we made a mistake and sent the wrong item, we will cover the cost of return shipping and send the correct product or issue a full refund.
Non-Returnable Items:
Any item that is not in its original condition, is damaged due to customer misuse, or is missing parts for reasons not due to our error.
Any custom or personalized order (e.g., items with a specific name, date, or design chosen by the customer) cannot be returned unless defective.
Exchanges
The only exchanges we can process are for defective, damaged, or incorrect items, as described above. We cannot exchange items simply because a size was misordered or a style was disliked, due to the custom nature of our products.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (typically 5-10 business days).
Shipping for Returns
To return a defective, damaged, or incorrect product, you should mail your product to: [Your Return Address].
You will be responsible for paying for your own shipping costs for returning an item unless the return is due to our error (e.g., we sent the wrong item). Shipping costs are non-refundable.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at: merch@evokepromotional.com